In these scenarios, the fulfillment has gone into the
PAYMENT_CAPTURE_FAILED status which will be shown to the admin.
The payment capture transaction failed with an "indeterminate result" meaning Broadleaf attempted the capture with the payment processor, but an error occurred and it is not known whether the transaction succeeded or not.
A network error prevents us from receiving the response
The processor returns an unexpected error (e.g. 500 internal server error)
The response is received, but cannot be recorded because a Broadleaf service or database is down
The admin will need to check in the Payment Processor to see whether the customer was successfully charged completely or not
If the charge was successful or the admin was able to manually capture the payment, the fulfillment’s status can be updated to
PAYMENT_CAPTURED through the Admin portal, or with an API call
If the charge was not successful, see below for how to resolve "Capture Failed"
If the payment transaction is not "indeterminate result" then the capture failed due to some problem with the payment.
The payment is no longer valid to be captured, e.g. a credit card has expired or been cancelled
Since this payment can no longer be used, the customer will need to attempt the purchase again
The admin should cancel the original fulfillment through the Admin portal or with an API call
The order has multiple payments, and only one is no longer able to be captured
The customer will need to attempt the purchase again
The admin should cancel the original fulfillment so that all authorized funds are released
The admin should check the transactions on the order to see if any of the multiple payments already succeeded in capturing for this fulfillment. If so, they will need to refund those manually outside of Broadleaf with the payment processor.
The payment capture was attempted, but the fulfillment was not updated out of the
If the capture is attempted, normally the Fulfillment status is then updated to either
PAYMENT_CAPTURE_FAILED. However, if the
OrderService or its database are down, the fulfillment status will not be updated, and will be stuck in the
An admin will need to check the result of the capture transactions. They can then use the Broadleaf admin portal or an API call to "override" the
CAPTURING_PAYMENT fulfillment into the appropriate status, either